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“The whole experience was wonderful and to be frank I did not expect Mombasa to be the way it is....it was just great .”

--- F.Hobbert - South Africa ---

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You are here: HomeWhy LilacTerms & Conditions

At Lilac Adventures Limited we specialize in tailor made luxury and budget holidays. We use our expertise and professional partners in the field to plan the ideal holiday experience in all countries we operate in. Each holiday is different in structure and cost, depending on specific individual needs and desires. Since we specialize in family holidays, incentives groups, conferences among other services, we committed to being flexible, however the following terms and conditions apply.

1. Deposit
We require a 50% deposit on receiving an email confirming your reservations has been done and your acceptance that that’s what you have asked for and the balance payable 35 days prior to safari or accommodation date. If it’s a last minute booking, our reservations officer you are dealing with will advice you on the best mode of payment.

2. Cancellation Policy
Just in case any cancellation is done, we only charge what hotels charge us and the rest returned to clients less bank transfer
charges as indicated below:

If cancellation is done:
•    Between 0-7 days before safari date - 100% is charged.
•    Between 8 - 35 days before safari - 25% or 50% is
•    charged depending with the lodge/camp - will be advised during the time of booking
•    Between 36 - 60 days - 10% is charged.
•    60 days and over - full payment returned less bank charges for the transfer.

3. Method of Payment
Payments are to be made directly into our bank account through a bank transfer. However, all payment must be made in full and free of any bank charges into the below bank or any other company account advised by our accounts Department.

US DOLLARS ACCOUNT DETAILS

INTERMEDIARY BANK: BANKERS TRUST COMPANY
60 WALL STREET, NEW YORK, NY 10005. USA
SWIFT: BKTRUS33
ABA/FEDWIRE 021001033
USD A/C NO: 04-406-155
ACCOUNT WITH INSTITUTION: CHASE BANK (K) LTD.
P.O BOX 28987, NAIROBI
WABERA STREET.
SWIFT CODE: CKENKENA

For Further Credit to: LILAC ADVENTURES LTD, A/C NO. : 0042021367002
BRANCH: MOI AVENUE MOMBASA

4. Travel Insurance
All clients must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment as the booking will be subject to cancellation penalties as detailed above.

5. Visas and Passports
It is important that you thoroughly check your visa requirements before your intended date of travel, as Lilac Adventures Ltd cannot be held responsible should necessary visa requirements not be fulfilled. All visitors are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin.

6. Air tickets
In order to comply with international insurance requirements all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). As this applies to both scheduled and charter flights we would be grateful if you could provide us with this information at the time of your reservation.

The air fare and airport tax quoted are current and are subject to change without prior warning should the airline impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between time of booking, time of payment and the ticket being issued.
Lilac Adventures Limited cannot be held responsible should airlines discontinue flights on certain routing or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by Lilac Adventures Limited

7. General – Travel in Kenya & Tanzania

7.1 Malaria
It is important that you take precautions against malaria prior to the commencement of your holiday. We recommend that you contact your doctor, pharmacist or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.

7.2 Yellow Fever
Yellow fever vaccinations are no longer a legal requirement for entry into Kenya, Tanzania or Zanzibar. Please note however that your country of origin, or other countries visited on your tour may require this certificate upon your re-entry. Please confirm with a travel clinic prior to travel.

7.3 Dietary Requirements
Any special dietary requirements must be advised at time of booking or well in advance of check-in. We will do our utmost to comply with your requirements

7.4 Preferred clothing on safari
We recommend light cotton shirts and trousers / shorts. The best colours are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Evenings can be cool/cold on game drives and some form of jersey or windbreaker is recommended even during the summer months

7.5 Gratuities
Tipping is at your discretion.

8. Have your question been answered above? Do not hesitate to contact us for any clarification or need any information on This email address is being protected from spambots. You need JavaScript enabled to view it.